Who We Are And How This Policy Works
Laminator is based in Kya Sand, Johannesburg and provides wide-format cold and hot roll laminators, servicing and related support across South Africa, including Randburg, Sandton, Midrand, Pretoria and the East Rand. This policy applies to personal information we receive from customers, suppliers, website visitors, prospects and any other person who contacts us for sales or technical support.
For purposes of POPIA, Astros Marketing (Pty) Ltd acts as the operator responsible for processing personal information on behalf of Laminator and in connection with our business activities.
Information We Collect
We only collect information that is reasonably needed to handle your enquiry, supply products or support your machine. This may include contact details, company name, delivery address, installation site details and records of requests for quotations, repairs or training.
- Name and surname
- Mobile number, telephone number and email address
- Business name and job title
- Physical address for delivery, installation or on-site breakdowns
- Machine details, service history and fault reports
- Payment and invoicing information where required
How We Use Personal Information
We use personal information to respond to enquiries, prepare quotations, arrange installations, schedule routine servicing, carry out roller cleaning, pressure calibration, heat system checks, drive system repairs and electrical fault finding. We also use it to provide spare parts support, operator refresher training and pre-purchase inspections.
- To communicate with you about products and services
- To arrange deliveries, site visits and repairs
- To keep service records and technical notes
- To meet tax, accounting and legal requirements
- To improve the quality and timing of support
Sharing Information And Third Parties
We do not sell personal information. We may share information only where it is needed for legitimate business purposes, such as with staff members, subcontracted technicians, logistics providers or professional advisers acting under confidentiality obligations. In some cases, information may also be shared where required by law, court order or a regulatory authority.
Where a site visit or install is arranged in another province, we may pass on contact details and site instructions to the person attending the job so that the work can be completed safely and on time.
Storage, Security And Retention
We take reasonable technical and organisational steps to protect personal information against loss, misuse, unauthorised access or disclosure. Access is limited to staff who need the information for sales, support, service coordination or administration. We also expect our team to handle customer records carefully, especially where service histories or site access notes are involved.
- Information is stored only for as long as needed for the purpose it was collected
- Financial and tax records are retained for the periods required by South African law
- Technical service records may be kept for warranty, maintenance and follow-up purposes
- When information is no longer needed, it is securely deleted or disposed of
Your Rights Under POPIA
You have the right to ask what personal information we hold about you, to request correction of inaccurate information and to object to certain processing where lawful grounds allow. You may also withdraw consent where consent was the basis for processing, subject to legal and contractual limits.
To exercise these rights, or to raise a concern about how your information has been handled, please send us a message through our contact form. We will deal with your request and may ask for proof of identity before releasing records.